Questions & help

Our Mountain Hostel is located in Ramsau am Dachstein with a beautiful view of the Planai and the Dachstein. Our two buildings are surrounded by nature and directly connected to hiking trails, mountain bike routes, and ski slopes.

Although we are a hostel, we offer plenty of comfort and many extras such as a private sauna, indoor sports activities, self-catering or half board, full board, and much more. We see ourselves as the ideal place to relax for families, young travelers, and clubs who want to spend a special time in nature.

Yes, there are plenty of free parking spaces directly at the hostel, and you will almost always find a spot.

The property can be reached in about 10 minutes on foot uphill and downhill via a hiking trail from the Neuwirt stop. Alternatively, it is about a 15-minute walk via the main road from the Almfrieden stop.

Upon request, we are happy to arrange transfers or recommend taxi services.

Unfortunately, pets are not allowed on the property.

Parts of the house are accessible. Please let us know when booking if you have any special requirements.

Yes, we can be reached by phone in case of emergency. The number is available at reception and in your booking confirmation.

Check-in: 3:00 PM and check-out: 10:00 AM

Depending on occupancy, this may be possible. Just ask us in advance and we will usually find a solution for you.

Yes, our team is available every day. For late arrivals, self check-in is also possible, please let us know in advance.

Yes, luggage storage is possible, just ask by phone or at reception.

You can book a generous breakfast buffet, perfect for starting the day.

Yes, we have a small guest kitchen where you can take care of yourself. There are also cosy common rooms for groups or game nights.

Of course, free Wi-Fi is available throughout the house.

Bed linen and towels are included in the price as standard. For self-catering groups, we also offer the option to add them for a small fee.

Yes, a washing machine is available to guests for a fee.

Very easily through our website www.mhostel.at, via Booking.com, or by email/phone. Direct bookers always get the best price!

You can pay in cash, by debit card, or by credit card (Visa, MasterCard). Group bookings are usually settled by bank transfer in advance.

Yes! We offer special conditions for school classes, clubs, or family groups. Just write to us and we will make a suitable offer.

In winter, free cancellation is possible up to 14 days before arrival. After that or in case of no-show, 90% of the booking price will be charged.

In summer, free cancellation is possible up to 3 days before arrival. After that or in case of no-show, we charge 90%.

Special rules apply to group bookings: up to 3 months before arrival: free | up to 2 months before arrival: 30% of the total cost | up to 3 weeks before arrival or in case of no-show: 90% of the total amount

Absolutely! We specialize in group travel and know what matters: flexible rooms, group areas, simple processes, and fair prices.

School classes, youth groups, and clubs receive tailored offers including half board or lunch packages.

Depending on the room combination, up to 250 people are possible.

Yes, several common rooms are available for lessons, games, or group evenings.